Managing intercultural conflict in education: Lisbon City Foundation publishes new article on EPALE

On 22 September 2026, EPALE, the European Commission’s Electronic Platform for Adult Learning in Europe, published an article by the Lisbon City Foundation team on managing intercultural conflict in educational settings. 

The article starts from a situation that teachers, trainers, counsellors, training centres and NGOs know well: working with people from different countries, religions and life experiences is rewarding, but it can also create friction. Its central question is a practical one: when a disagreement has cultural roots, how do you resolve it effectively, without ignoring it or letting it escalate? 

Managing intercultural conflict: a practical guide

The article offers a hands-on approach designed for professionals who have to act in the middle of a training session. Readers will find: 

• a clear way to tell an intercultural conflict apart from an ordinary disagreement; 

• the factors most often behind these tensions, illustrated with situations familiar from the classroom; 

• a structured mediation model organised in phases; 

• a real case analysed step by step, including details that mediators often miss. 

The article also includes original infographics that summarise the key ideas and can support team discussion. 

Read the full article on EPALE → 

Build your skills in managing intercultural conflict

The ideas in the article are at the core of the Erasmus+ course “Mastering Mediation and Intercultural Dialogue“, developed by the Lisbon City Foundation. The course combines practical exercises with a guided walk through Lisbon’s historic, multicultural neighbourhoods, led by a migrant guide. More than 100 participants have rated it 4.9/5, and applications for the next edition are now open. 

Discover the course and apply →